Problem creating to problem-solving

Steps required from problem creating to problem-solving

It is easy to create problems, but it takes skills and efforts to solve the problems. I have faced few situations where co-workers has tried to test my skills by taking out a good fuse from a fuse box and replacing it with a burned one. Or by terminating both wires of a split phase 240V circuit into the same phase circuit breaker.

I worked in Quality Assurance Department of dairy Industry at Chandigarh. I got the opportunity to learn many basic things that matter in almost every field of life. Our President used to call one meeting every month with production, quality assurance and Engineering department. He will ask questions about the problem that may have occurred during that month. General Manager Quality Assurance will shed light on what the problem was and how it affected production or quality of dairy products. Then they collectively discuss the role of the every department where it could have dealt in a better way to minimize time loss or effect on quality of the products. The meeting always ended with suggesting possible solution and stating corrective action to eliminate such breakdowns.

The three things that our president put emphasis on in every meeting

A.  If there are three things as prerequisite to get desirable outcome and then speak in his unique style

  1. Communication
  2. Communication
  3. Communication

And the communication must be effective. If the other person did not get what we say, it is not considered effective communication.

B. Every person is either the part of the problem or part of the solution. Then he will encourage us to focus on becoming a part of the solution.

C. The acknowledgement is the first step of problem-solving process and discussion is the second step to find possible solutions.

Published by Amrik Khabra

Amrik Khabra representative for Khabra Electric Ltd.

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